Evolving with healthcare delivery

The KairoiSuite® solution was launched in 2017 following a lengthy incubation period. Our company, Kairoi Health, evolved from its origins in advising the healthcare industry to its current focus on software solutions. Driving this evolution was the founders’ growing awareness of clinic productivity as a core issue in healthcare, now and especially in the future.

In recent years the industry has responded to intense pressures to improve quality of patient care, corral costs, and broaden access to care. Yet as attention rightly focused on these areas, the urgent need to improve clinical productivity was largely ignored. Combined with rising demand and a declining supply of providers, this has led to critical dysfunctions in clinic scheduling.

Kairoi’s original concept was hatched from the unique career path and skill set of cofounder and current executive advisor Russell Lee. Russ spent years planning and managing logistics for one of the world’s largest transportation firms, and later applied his experience in systems innovation to his work directing multiple outpatient clinics at a large community-based hospital.

The Core Insight

Dr. John Golenski, who organized Kairoi Health to serve the healthcare institutions he had worked with over decades, was also homing in on clinic management. From their conversations emerged the company’s core insight: that clinical scheduling could be optimized by applying the processes of quantitative logistics, proven in intermodal freight transport. By definition, such processes must be exceptionally robust — it’s quickly evident that even small errors in planning can translate to delivery of goods off schedule by critical days and off budget by millions of dollars.

Clearly, the care setting with the most room for workflow improvement was clinics. Unlike inpatient hospitals, clinics aren’t typically dealing with urgent-response scenarios. So our company focused on how to design the availability of clinicians in predictable ways — to maximize provider time as a resource.

As we got underway, healthcare was feeling the heavy hand of electronic health records. Though often sold as an efficiency tool, EHR has usually been perceived by providers as a burden. Our approach to addressing inefficiency is vastly different, but we soon discovered that our analytics could enable organizations to derive more value from the data they must collect.

Product Development

While developing processes and methods of the core technology over several years, we conducted quantitative logistics analysis in a wide range of outpatient clinics. These included primary care as well as specialty clinics such as OB/GYN, pediatric and adolescent medicine, infectious disease, geriatric, oncology infusion, worker’s comp, and eventually a large cluster of community-based clinics. Tests varied in scope, and transitioned over time from manual analysis to software-based analytics. However, this analysis demonstrated increases of 10 to 30 percent in capacity and productivity through the use of logistics-based tools. All our results and insights fed into the development of the Kairoi Suite products.

The emergence in the 2010s of cloud-based software and platforms was a breakthrough point. These innovations made it practical to develop KairoiSuite as a SaaS solution, easily deployed with minimal investment and training — eliminating the need for costly and time-consuming local software installation, configuration, and maintenance.

In sum, our products are the fruit of many years’ focused work by experts in healthcare systems, software design, and data analytics. At every stage, product development has been informed and guided by seasoned advisors attuned to industry directions and deeply grounded in clinic and systems management. KairoiSuite thus represents the antithesis of solutions quickly hacked to capitalize on a trend.

Positioned for the Future

As more and more clinics and practices realize productivity gains from using KairoiSuite, we continue to incorporate results and feedback into ongoing product improvements and shareable insights.

The largely hidden demand for efficiency in healthcare delivery will only become more acute as known industry vectors converge. Our leadership team, long immersed in this effort, remains committed to conveying this urgent message along with proven solutions. Unless healthcare delivery systems focus on improving efficiency — along with patient care — they simply can’t adapt fast enough to the coming tsunami of patient need.

The bottom line, we believe, is that clinics and practices must be as efficient as humanly possible with their most indispensable resource: the time of highly trained professionals. And this, in the long run, will best serve patients, too.